Flex-Proposals – Smartly optimize booking requests and offer elegant alternatives

As a busy restaurant, you juggle reservations, special requests, and the perfect table occupancy daily. Sometimes a guest's exact requested time doesn't fit optimally into your planning—whether it's a manual request, via the waitlist, or because a 30-minute shift would allow a perfect second "seating turn" on that table.

Normally, this means a tedious back-and-forth by phone or email. The guest gets put off, and the request often falls through.

But what if you could proactively suggest 18:30 or 21:15 instead—or an exclusive spot on the terrace as an alternative—and the guest could confirm this proposal with just a single click?

With our new alternative offers feature (Flex-Proposals), you optimize your occupancy directly from your dashboard while offering an outstanding, solution-oriented service.

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How It Works

Instead of rejecting a reservation request, your staff can select one or more available alternative options from your terminal.

The Guest Experience

The guest receives a notification via email or WhatsApp with a clean link to their custom booking offer page.

On this page, they see their original request crossed out, replaced by the alternative times offered by the restaurant. With a single-click confirm, the guest accepts the new time. There are no forms to fill out, no credit cards to re-enter, and no secondary approval is needed.

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Seamless Workflow for Staff

Making an alternative offer is fully integrated into your reservation flow:

1. Open Booking: In your terminal, open any experience reservation that is awaiting approval.
2. Offer Alternative Slot: Tap the option to suggest an alternative time. The system will automatically show you other slots with available capacity matching the guest's party size.
3. Send the Proposal: Select the alternative time—and optionally a different zone, like the terrace—and confirm. The system instantly locks a temporary hold on the spot and sends the guest notification.
4. Instant Confirmation: The moment the guest accepts the offer, the reservation status automatically updates to confirmed. The spot is locked in, and the guest is sent their ticket.

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Turn Rejections into Relationships

• Zero Administrative Churn: Because the guest’s acceptance automatically confirms the booking, your team does not need to do a secondary check. The negotiation loop is closed instantly.
• Customer-First Recovery: Guests appreciate when a venue actively tries to accommodate them. Offering alternatives leaves a great impression from the start.
• Recover Lost Revenue: Keep bookings that you would otherwise have to reject due to capacity constraints.

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Ready to stop losing bookings to capacity limits? Explore Gustaio Experiences or book a live demo with our team today!